Returns and Refunds Policy

At Shanti’s, we strive to give you the very best shopping experience possible. However, considering that opened or damaged products cannot be reused, we cannot accept exchange or return of opened or used products once sold or delivered.

Shanti Foods (India) is not responsible for any damage caused after delivery

In case of any problem or quality issue with the product, we exchange the product. All you need to do is give us a call on 0281 2384518 or email us within 24 hours of delivery. Our Customer Care will be happy to assist you

  • (for shipment related queries)
  • (for product related & other queries)

Exchange of products will be accepted only if the products are returned in a saleable condition with the original receipt/tags intact and in their original packaging, in an undamaged condition and subject to following terms:

  • Returns and exchanges requests will be subject to checking and vetting by Shanti Foods (India)
  • Damages due to neglect, improper usage or storage will not be covered under this Policy.
  • Once your return/refunds request has been accepted, the process will be completed within 7-21 business days.
  • No Refund shall be made once goods are sold

All products once purchased are non-refundable. In general, an item may be eligible for return within 7 days from the date of Product Delivery if its delivered in a physically damaged condition.